Free remake policy

For digital design files: we will remake a case for which we are sent a digital file if the following criteria are met:

The design file provided by the customer meets the design and fit requirements for the material (e.g. minimum thickness, connector size, cement gap, indication)

The failure modes for the case for which we will do the remake are (1) if the unit breaks or (2) if we fail to match the prescribed shade.

Units that have been improperly ground on may become compromised and will not be remade for free.

Units that are to be remade must be sent back to HTDS

For cases which a physical model is provided: we will remake a case for which we are sent a physical model if the following criteria are met:

The failure modes for the case for which we will do the remake are (1) if the unit breaks or (2) if we fail to match the prescribed shade or (3) if the unit does not fit.

If you are concerned about how we will design a particular case, you may always request a design review on your work order.  We will send you a video of the case that you can approve or request changes to before the case is fabricated.

Units that have been improperly ground on may become compromised and will not be remade for free.

Units that are to be remade must be sent back to HTDS

HTDS offers free remakes for cases according to the above terms. HTDS does not offer refunds or credits.

1 Year Limited warranty:  30 days Unlimited. After 30 days the remaining year is Prorated.